Client Background
A Fortune 500 retail leader with a strong e-commerce presence needed to scale its engineering capacity while maintaining cost efficiency. The company had traditionally relied on onshore teams but was facing talent shortages and cost pressures.
Business Challenge
The client had no prior experience setting up offshore centers. They needed to establish governance, talent acquisition processes, and delivery models that aligned with their agile culture.
Zero Baseline
No existing GCC infrastructure, processes, or talent pipeline.
Cultural Alignment
Ensuring the new center would integrate seamlessly with global agile teams.
Speed to Value
Leadership expected meaningful delivery within 12–18 months.
Solution Implemented
Lantiqx provided end-to-end GCC setup, from location strategy and operating model design to talent acquisition, onboarding, and ongoing governance. We helped define the center's charter and established delivery cadences aligned with global product teams.
Operating Model Design
Defined roles, RACI, and escalation paths for seamless global collaboration.
Talent Acquisition
Built a hiring pipeline and assessment framework to attract top engineering talent.
Agile Enablement
Trained teams on Scrum, Kanban, and DevOps practices aligned with global standards.
Governance & Metrics
Established KPIs for delivery velocity, quality, and retention.
Technology Stack
- Jira & Confluence
- GitHub / GitLab
- AWS & Azure
- CI/CD Pipelines