Legacy Modernization for a Global Insurance Leader
Client Background
A leading global insurance provider with operations in 30+ countries faced mounting pressure to modernize its aging claims infrastructure. The company had served millions of policyholders for decades but was struggling to keep pace with digital-first competitors.
Business Challenge
The claims system ran on decades-old mainframe technology. Manual handoffs, paper-based workflows, and fragmented data across systems led to delayed claims resolution and dissatisfied customers.
Slow Claims Resolution
Average claims processing time exceeded 30 days, with complex cases taking months.
Technical Debt
Mainframe maintenance was costly, and finding skilled talent was increasingly difficult.
Poor Customer Experience
Customers had no visibility into claim status and had to rely on phone calls for updates.
Solution Implemented
Lantiqx designed and delivered a cloud-native claims platform using modern microservices architecture. The solution integrated with existing policy systems while providing a unified, real-time view of claims status.
Cloud-Native Architecture
Migrated core claims logic to a scalable, event-driven platform on AWS.
Self-Service Portal
Enabled customers to submit claims, track status, and upload documents digitally.
Intelligent Routing
AI-powered triage directed claims to the right specialist based on complexity and risk.
API-First Design
Exposed integrations for third-party adjusters and partners.
Technology Stack
- AWS (Cloud Infrastructure)
- React & Node.js
- Event-Driven Architecture
- AI/ML for Claims Triage