Client Background
The client is a Tier-1 Global Commercial Bank operating across more than 40 countries, serving over 10 million corporate and institutional clients. As a pivotal player in the international financial ecosystem, the bank processes billions of dollars in daily transactions, necessitating rigorous governance, strict compliance protocols, and seamless operational scalability to maintain its market leadership.
Business Challenge
Despite its market dominance, the bank's operational workflows were severely hindered by deeply entrenched legacy systems and highly fragmented manual processes. The cornerstone of their growth—the corporate customer onboarding and Contract Lifecycle Management (CLM) journey—was failing to meet modern velocity standards.
Prolonged Onboarding Cycles
The average time to onboard a new institutional client stretched past 45 days due to siloed data and constant back-and-forth communication.
Regulatory Complexity
Navigating evolving global KYC and AML regulations was heavily manual, drastically increasing the risk of costly compliance breaches and audit failures.
Operational Inefficiency
Document review, identity verification, and risk assessment were managed via spreadsheets and disjointed applications, restricting scalability.
Solution Implemented
To spearhead a comprehensive digital transformation, the bank partnered with Lantiqx to architect and deploy a unified global solution built entirely on the Pega Platform. The objective was to digitize, unify, and automate the end-to-end CLM ecosystem.
Pega Platform Foundation
Engineered a low-code application layer orchestrating the complete lifecycle of a client—from initial prospecting to final account activation.
Intelligent Automation
Deployed straight-through processing (STP) pipelines that automatically bypassed manual queues for low-risk clients.
AI-Powered Decisioning
Embedded Pega's predictive AI engines to assess real-time risk scores and flag potential AML anomalies before escalation.
Enterprise Integrations
Developed a resilient integration layer connecting to core banking systems, Salesforce CRM, and external data providers.
Technology Stack
- Pega Platform (BPM & Case Management)
- Pega AI & Decision Hub
- API & Integration Services (RESTful)
- Enterprise Cloud Infrastructure (AWS)
- Document Automation & Machine Learning OCR