eKYCHUB
Transform customer event handling with intelligent detection, automated case initiation, and end-to-end orchestration so every touchpoint is timely, compliant, and consistent.
Business Objective
Leverage Pega CLM to enable intelligent, event-driven customer reviews by automating the detection, initiation, and orchestration of review processes ensuring timely compliance, reducing manual effort, and enhancing customer lifecycle management.
Industry Challenges
Siloed Event Streams
Disparate data sources (web, mobile, back-office) create visibility gaps and prevent a single view of the customer journey.
Manual Bottlenecks
High event volumes overwhelm manual review teams, delaying response times and increasing operational cost.
Compliance Risk
Inconsistent process enforcement leads to audit and regulatory exposure.
Customer Friction
Slow or missed touchpoints hurt satisfaction and loyalty.
Solution Overview
Our Intelligent Event Processing platform ingests every customer-related event in real time, applies Agentic AI to enrich and classify them, then orchestrates the right review or follow-up action automatically. A unified ingestion layer feeds Pega's low-code orchestration engine delivering end-to-end automation from event capture through case closure.
Agentic AI at the core
Events are enriched, classified, and prioritized by AI before they reach your teams. Pega flows then route work to the right person or bot, so reviews happen on time and compliance is built in.
Agentic AI-Powered Unified Event Ingestion Layer
Real-Time Capture
Connectors for REST APIs, messaging queues, email, and legacy feeds.
Smart Enrichment
AI-driven data augmentation (e.g., geolocation, risk scoring).
Normalization & Classification
Machine-learning models tag and prioritize events instantly.
Audit-Ready Logging
Immutable event trail for full compliance and traceability.
Core Capabilities
- Event Detection & Prioritization: Automatically surface critical events for immediate action.
- Dynamic Orchestration: Low-code Pega flows route work to the right team or bot.
- Automated Case Creation: Spin up Pega cases with pre-populated data zero manual entry.
- Agentic Decisioning: AI agents trigger downstream actions (e.g., escalations, notifications).
- Seamless System Integration: Prebuilt connectors to CRM, ERP, cloud services, and RPA bots.
Business Impact & Outcomes
Reduction in manual review effort through end-to-end automation
Faster case initiation and resolution times
Compliance readiness with fully audited event streams
Higher customer satisfaction via faster, more accurate responses
Ready to automate event-driven customer reviews with eKYCHUB?
See how Intelligent Event Processing can reduce manual effort, speed up case resolution, and keep you audit-ready.
Get in touch